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Shipping policy

Last updated 29 September 2026

Delivery area

NORUM currently delivers to eligible mainland addresses within European Union member states. We do not currently deliver to countries outside the European Union, including Switzerland, Norway and the United Kingdom.

We do not currently deliver rugs or Fit Kits to islands or territories outside mainland Europe. Excluded destinations include, but are not limited to:

  • Åland
  • the Balearic Islands, including Mallorca, Menorca and Ibiza
  • the Canary Islands
  • Ceuta and Melilla
  • the Azores and Madeira
  • Corsica
  • Sardinia and Sicily
  • the Greek islands, including Crete
  • French overseas regions and territories
  • Cyprus and Malta
  • Delivery availability is verified at checkout. If an order is accepted for an address that cannot be served, we may cancel the order and refund any amount paid.

Delivery charges

Delivery is free for rugs and Fit Kits to eligible addresses within our delivery area.

Rug delivery time

All NORUM rugs are made to order in Finland. The estimated delivery time for both standard-size and made to measure rugs is 4-5 weeks from the order confirmation. This estimate includes production and transport to the customer.

Delivery times are estimates and may occasionally be longer due to production circumstances, material availability, public holidays, carrier delays or events outside our reasonable control. We will contact you if we become aware of a material delay.

Fit Kit delivery time

Fit Kit orders are reviewed each weekday morning and are normally dispatched within one business day. Fit Kits are delivered in approximately 4-9 business days in total. Orders placed during weekends are processed on the next business day.

Carriers and delivery methods

Rugs up to 2 metres in shipping length are generally delivered by GLS. Rugs longer than 2 metres are generally delivered by DHL. Fit Kits are delivered by Posti and its local delivery partners. We may use another suitable carrier when necessary.

Rugs are primarily delivered to the delivery address provided by the customer. Delivery is made to the front door; carrying the rug inside the home is not included.

Depending on the carrier, destination, parcel dimensions and locally available services, an eligible shipment may be redirected to a pickup point or parcel locker. Fit Kits may also be delivered to a mailbox, post office box, pickup point or parcel locker where supported by the local postal service.

Delivery notifications and tracking

A tracking link is provided for rug and Fit Kit shipments. The carrier will send delivery information by email or telephone using the contact details supplied with the order.

Delivery practices may vary by country and local carrier. The customer may be able to change the delivery date, redirect the shipment to a pickup point or parcel locker, or authorise delivery to a safe place where the carrier offers these options.

A signature is generally required for GLS deliveries in Germany but not for GLS deliveries in France or Austria. DHL does not normally require a signature unless one has been specifically requested for the shipment.

Missed or failed delivery

For GLS deliveries, a shipment may be taken to the nearest available pickup point after an unsuccessful delivery attempt, and the customer will be notified. For DHL deliveries, the recipient can normally arrange a new delivery time.

The customer is responsible for providing complete and accurate delivery and contact details and for following the carrier's delivery instructions. If delivery fails because of an incorrect address, failure to collect the shipment, refusal to accept it or another reason attributable to the customer, we may charge the actual and reasonable additional costs of storage, return transport or a new delivery attempt.

Address changes

Requests to change the delivery address must be sent to support@norumrugs.com within 24 hours of placing the order. We cannot guarantee changes after the order has entered processing. Any additional carrier costs caused by a later change may be charged to the customer where permitted by law.

Split deliveries

Products from the same order may be delivered in separate shipments. No additional delivery charge will be applied because an order is split into multiple shipments.

Transport damage

Please inspect the shipment when it arrives. If the product or packaging appears damaged, contact support@norumrugs.com as soon as possible and include your order number and clear photographs of the product, packaging and shipping label. Prompt notification helps us investigate the damage with the carrier but does not limit your statutory consumer rights.